Customer Results · Immigration Law
2.52× more leads captured from the demand the firm was already generating.
Law Office of Diaz & Nunez-Elorza increased its lead capture rate from 14% to 35% while reducing initial response time from 60 minutes to under five seconds.
61 captured leads became 154.
Before Octtopus
The firm was generating demand. Slow intake was losing the opportunity.
Prospective clients were reaching the firm through inbound DMs, including after hours, on weekends, and when the intake team was unavailable.
The average first response took 60 minutes. By the time the team followed up, many prospects no longer answered. Some had already retained another attorney.
The problem was not a lack of incoming interest. It was the gap between the inquiry arriving and the firm being able to act on it.
What changed
Octtopus turned waiting inquiries into immediate intake.
Octtopus gave the firm immediate coverage for its inbound DM inquiries.
Every inquiry received a response in seconds. Prospects were qualified while they were still engaged, their contact information was captured, and each usable opportunity was delivered to the firm as a structured lead.
Instead of beginning with a cold callback, the intake team received a reachable prospect with the essential information already collected.
- Practice area
- Immigration law
- Inquiry source
- Inbound DMs
The result
More of the firm’s existing demand became reachable opportunities.
2.52×
More captured leads
- 61 before Octtopus
- 154 with Octtopus
The measured captured-lead count increased by 93.
35%
Lead capture rate
- 14% before Octtopus
- 35% with Octtopus
The firm captured contact information from 2.5× the previous share of incoming inquiries.
Under 5 seconds
Initial response time
- 60 minutes before Octtopus
- Under five seconds with Octtopus
Prospects received an immediate response instead of waiting 60 minutes.
93 seconds
Average time to complete the intake conversation
- 72 minutes before Octtopus
- 93 seconds with Octtopus
The conversation moved from initial contact to completion dramatically faster.
Business impact
Octtopus helped the firm convert more inbound attention into actionable intake.
The firm did not need to generate more inquiries to capture more opportunities.
By responding immediately and collecting contact information while prospects were still engaged, Octtopus helped prevent existing demand from disappearing between the first message and human follow-up.
The result was not simply faster messaging. It was a larger pool of reachable, structured leads for the intake team to continue working.
For firms already investing time and money in generating demand, this is the central opportunity: capture more value from the leads that are already arriving.
How many inbound leads disappear before your intake team can respond?
Octtopus helps law firms capture more of the demand they already generate, respond before opportunities go cold, and turn incoming inquiries into qualified, reachable leads.
Every application is reviewed. Onboarding is conducted individually.